Terms
& Conditions
Renter's Responsibility Agreement
BY
RENTING FROM NATIONWIDE KARAOKE IT
IS UNDERSTOOD THAT YOU HAVE READ,
AGREE WITH AND WILL ADHERE TO THE
FOLLOWING:
SONG LIST UPDATES
- As
a RENTER, I AGREE and
UNDERSTAND that the SONG
LIST is updated regularly
and is SUBJECT TO
CHANGE AT ANY TIME and
therefore:
- I
agree to purchase any
"must have" songs as
Special Requests if I
have any concern they
will not be on the
system
- I
agree to hold Nationwide
Karaoke blameless for
any Song List updates
that directly affect my
rental experience
KARAOKE
MUSIC RENTAL & SPECIAL
REQUESTS
- As
a RENTER, I AGREE and
UNDERSTAND that Special
Collections and Song
Requests are subject to the
following:
- I
agree and understand that
any rental of karaoke
music from Nationwide
Karaoke must accompany an
order of a karaoke machine
rental package and that
karaoke music cannot be
rented separately from
Nationwide Karaoke
- I agree
and understand that
Nationwide Karaoke will
make every effort to
provide the song I request
as performed by the artist
I request, but due to
availability, may need to
substitute my request with
a similar alternate
version of the same song
as performed by a
different artist if it is
the only version of the
song in karaoke format
currently made available
to Nationwide Karaoke
- I
agree and understand that
the policy of Nationwide
Karaoke, being a
family-friendly company,
is to provide the "clean"
version of any song
requests and will always
strive to do so to the
best of their ability.
- I
agree and understand that
Nationwide Karaoke is not
the karaoke manufacturer
and does not create the
song requests. Therefore,
though Nationwide Karaoke
will always make every
effort to obtain the best
version of any song
request, I agree and
understand that Nationwide
Karaoke is not responsible
for the quality of the
actual recordings or the
level of censorship
provided within the song
requests.
- I
agree and understand that,
unlike other companies
that only provide basic
karaoke music, Nationwide
Karaoke will always strive
to provide karaoke music
with the added feature of
a guide vocal option at no
additional charge. I agree
and understand this extra
feature may or may not be
available with the karaoke
music I rent.
- I
agree and understand that
if my special song
requests are not available
in regular karaoke format
that I may request
accompaniment track (no
screen lyrics) versions,
if available, and may
indicate this in my order
- I
agree and understand that
I will be refunded for any
special song requests that
cannot be added
- I
agree and understand that
selecting featured
collections (typically
highlighted in yellow)
and/or my failure to
select the correct amount
or type of song
collections with my order
may require an additional
fee that will be deducted
from my deposit,
accordingly
- I
agree and understand that
category section titles
(such as: "Decades",
"Genres", etc) are not the
same at karaoke collection
titles in those categories
(such as: "50s",
"Country", etc) and that
if I fail to supply actual
karaoke collection titles
in time for shipment and
delivery for my event, as
agreed in these Terms
& Conditions, then
Nationwide Karaoke will
have to select karaoke
collection titles for me
in the same quantity I
ordered and I will be
responsible to pay the
rental fee for them,
accordingly
- I
agree, understand and
accept that I am
responsible to select the
song collection and song
request rentals in advance
and that failure to select
the rental music prior to
shipment may result in
Nationwide Karaoke needing
to select the rental music
on my behalf and that I
will be responsible to pay
the rental fee for the
music, accordingly, either
in advance and/or deducted
from my deposit, as
determined by Nationwide
Karaoke
- I
agree, understand and
accept that due to the
"made-to-order" aspect of
special song collections
and song requests being
added a la carte to my
order they are therefore
non-refundable once my
order has been processed
- I
agree, understand and
accept that all music
provided by Nationwide
Karaoke with my rental is
for rental use only, is
and always will remain the
property of Nationwide
Karaoke and that any
attempt to tamper with or
illegally copy the rental
music provided may result
in additional fees being
charged and/or further
action
UPGRADES
- As
a RENTER, I AGREE and
UNDERSTAND that UPGRADES,
such as the PRO Rental, are
based on availability at the
time of shipment and
therefore:
- I
agree and understand that
upgrades may or may not be
available when my order
ships and may be
substituted with the
standard rental system or
option
- I
agree and understand that
I will be refunded for the
upgrade portion of my
order if Nationwide
Karaoke is unable to
provide the upgrade to my
order
- I
agree and understand that
upgrades are not
guaranteed and that
Nationwide Karaoke is
under no obligation to
provide any upgrades,
including, but not limited
to, the PRO rental, nor
any form of compensation,
monetary or otherwise
beyond refunding the
upgrade portion of my
order, should any upgrade
happen to be unavailable
at the time of shipment
EVENT DATE
- As
a RENTER, I AGREE and
UNDERSTAND that it is MY
RESPONSIBILITY to enter
the CORRECT EVENT DATE:
- I
agree and understand
that I must enter the
correct event date in
writing with my order
- I
agree and understand
that even if I fail to
enter the correct event
date that I will still
be bound by these Terms
& Conditions and
will still be
responsible for the
rental fees, shipping
fees and any other fees
associated with my
rental order once the
rental equipment has
been shipped by
Nationwide Karaoke
SHIPPING
& HANDLING
- As
a RENTER, I AGREE and
UNDERSTAND that failure to
select the correct shipping
option and other factors may
result in additional
shipping fees:
- I
agree and understand that
orders placed after 2p EST
will be shipped the
following business day:
Monday-Friday and may
require a shipping upgrade
if the wrong shipping
option is selected
- I
agree and understand that
orders are generally
shipped to arrive the
business day:
Monday-Friday prior to my
event date when available
or the morning of my event
date at the latest. Extra
Days may be added in
advance to guarantee
the arrival date.
- I
agree and understand that
the included shipping fee
is usually based on
delivery the business day
prior to my event date
and, if faster shipping is
required, a shipping fee
adjustment will be
deducted from my deposit,
accordingly
- I
agree and understand that
Saturday deliveries will
incur additional S&H
fees
- I
agree and understand that
my S&H will be
upgraded to Priority
Overnight Delivery if my
event is the day following
shipment and that the
additional fee will be
deducted from my deposit
refund, accordingly
- I
agree and understand,
regardless of what
shipping option I choose,
that during the holidays,
high-volume seasons or if
I fail to select the
correct shipping option or
fail to place my order in
time and/or due to reasons
outside of Nationwide
Karaoke's control
(including, but not
limited to, availability
at time of shipment,
extenuating circumstances,
etc.) my order may have to
be shipped to arrive the
day of my event and that
under no circumstances
will Nationwide Karaoke be
held responsible nor can
Nationwide Karaoke control
what time of the day my
rental order will arrive.
- I
agree and understand that
the delivery time of the
karaoke rental is
determined by the courier
(FedEx, etc) and not
Nationwide Karaoke and
that I am responsible for
the full rental fee
regardless of what time
the rental equipment is
delivered up to and
including delivery on my
event date.
- I
agree and understand that
the shipping location for
my rental may result in a
shipping fee adjustment,
including an increase in
shipping fees deducted
from my deposit or charged
separately, as needed
(this includes, but is not
limited to: Alaska,
Hawaii, some western and
northern states, remote
and residential locations,
etc. as charged by the
shipping courier)
- I
agree and understand that
any additional fees
charged by the shipping
courier (i.e. FedEx,
etc.), including but not
limited to: address
correction fees, redirect
fees, special delivery
fees, etc. will be
deducted from my deposit
refund
- I
agree and understand that
any additional deposit
deductions necessary for
shipping expenses will be
rounded up to the nearest
dollar to help cover the
additional handling time
necessary to process the
fee correction
- I
agree and understand that
the shipping fee paid when
I placed my order is an
estimate and that the
actual shipping fee may be
greater based on my
shipping location, my
failure to choose the
correct shipping option
and/or other factors and
that any outstanding
shipping and handling
balance will be deducted
from my deposit,
accordingly
- I
agree and understand that
once my rental package has
shipped, shipping fees are
non-refundable under any
circumstances including,
but not limited to, in the
event my rental package is
delivered late by the
shipping courier due to
weather, acts of God, or
other shipping courier
errors; I, the RENTER,
enter or include the wrong
address or event date in
or with my order; if I
cancel my order for any
reason or for any other
reason.
As a RENTER, I AGREE
and UNDERSTAND that I may be
charged additional shipping fees
if the correct shipping options
are not selected and/or in
accordance with other factors,
as indicated above.
SECURE
MY
SHIPMENT
- As
a RENTER BY MAIL, I AGREE to
be RESPONSIBLE for MY
SHIPMENT and, therefore:
- I
understand that I am
responsible for securing
the package from the
courier (i.e. usually
FedEx, etc.)
- I
understand that the
shipping courier (i.e.
usually FedEx, etc.) is
authorized to deliver my
shipment to the address I
provide, even when no one
is present, without a
signature release
- I
will provide a secure
address for the shipping
courier (i.e. usually
Fedex, etc.) to deliver my
package, with or without
someone present to receive
it
- I
will only provide 1
address with my order and
understand that Nationwide
Karaoke is not responsible
for selecting the wrong
address if more than one
is provided
- I
understand my rental
cannot and will not be
shipped to a PO BOX or
mailbox service but must
be shipped to a physical
business or residential
address
- I
understand that the
shipping courier (i.e.
usually FedEx, etc.) may
deliver by rental
equipment earlier or later
than expected and that I
am still responsible for
securing the rental
equipment when it is
delivered
- I
will follow the tracking
information from the
shipping courier (i.e.
usually FedEx, etc.) so
that I know when the
package will arrive and
coordinate securing the
package
- I
will review the shipping
address I provide with my
order and I agree to pay
my rental fees in full
even if I fail to enter
the correct shipping
address with my order and,
as a result, my rental is
shipped to the wrong
location
As a RENTER BY MAIL, I
AGREE and UNDERSTAND that I must
provide the appropriate shipping
information to Nationwide
Karaoke and that, beyond
shipping my package on time,
Nationwide Karaoke is NOT
RESPONSIBLE for me receiving my
package at the address I
provide. As a RENTER BY
MAIL, I AGREE and UNDERSTAND
that I am responsible for
securing my package from the
shipping courier (i.e. usually
FedEx, etc.) the moment it is
shipped by Nationwide Karaoke
and will be held COMPLETELY
responsible for it including the
forfeit of my rental fee,
deposit and the cost of
replacement if lost, stolen or
damaged.
TEST
EQUIPMENT IMMEDIATELY
- As
a RENTER, I AGREE to TEST
ALL EQUIPMENT IMMEDIATELY
when received and therefore:
- I
will take everything OUT
of the box I receive and
FOLLOW ALL INSTRUCTIONS
BEFORE CALLING Nationwide
Karaoke with any
questions.
- I
will not assume I know
what the system looks
like, but will FOLLOW THE
ENCLOSED CHECK LIST and
INSTRUCTIONS to insure all
items are present and
accounted for
- I
will keep GOOD TRACK of
the RETURN LABEL included
in my package
As a RENTER BY MAIL,
I AGREE and UNDERSTAND that is
is MY RESPONSIBILITY to TEST and
INSPECT ALL EQUIPMENT
IMMEDIATELY UPON DELIVERY by the
shipping courier and FAILURE TO
DO SO may prevent all
opportunity to receive any
necessary assistance and/or
replacement of any equipment in
the EXTREMELY RARE case that it
may be needed. I also understand
I am responsible for returning
all equipment and failure to
return any equipment will result
in me being charged a
replacement fee, accordingly. I
understand I will still be
responsible for any equipment
not returned, even if I fail to
test and make sure all equipment
is present when received, as
agreed, and therefore, I will
make sure all equipment is
present and fully functional and
notify Nationwide Karaoke by
email with any concern, if
needed, prior to my event.
USER ERROR RESPONSIBILITY
- As
a RENTER, I AGREE that
Nationwide Karaoke is NOT
RESPONSIBLE for USER ERROR,
including, but not limited to,
my INABILITY TO OPERATE any
EQUIPMENT they rent to me
and/or my inability to operate
any equipment I choose to use
in conjunction with their
equipment, therefore:
- I
AM RESPONSIBLE to FOLLOW
THE INSTRUCTIONS closely
and carefully and not
assume I already know how
to operate the equipment
- I
AGREE and UNDERSTAND that
I, the RENTER, am FULLY
responsible for any
equipment I choose to
utilize in connection with
the rental equipment
provided by Nationwide
Karaoke, including, but
not limited to: TV, PA,
sound system, monitor,
computer, etc. and that
Nationwide Karaoke is NOT
responsible for the
functionality of any such
equipment that I choose to
use in conjunction with
their equipment and/or my
ability/inability to
operate such equipment in
conjunction with the
rental equipment provided
by Nationwide Karaoke
- I
AGREE and UNDERSTAND that
any suggestions Nationwide
Karaoke provides regarding
any equipment I choose to
use in conjunction with
their rental equipment are
only suggestions and that
I follow them AT MY OWN
RISK and that Nationwide
Karaoke is NOT responsible
for any actions I take
regarding such equipment
- If
necessary, I will contact
Nationwide Karaoke with
any questions I may
have MONDAY-FRIDAY
10a-4:30p EST or SATURDAY
before 12p/NOON. if they
are not immediately
available, I will LEAVE a
VOICE shipping or EMAIL
with the purpose of my
call so that
Nationwide Karaoke may
assist me as soon as
possible.
REPACKAGE
EQUIPMENT
AS SHOWN AND DIRECTED
- As
a RENTER, I AGREE and
UNDERSTAND that it is MY
RESPONSIBILITY to REPACKAGE
ALL RENTED EQUIPMENT AS
RECEIVED and therefore:
- I
will return equipment in
original box with original
padding (or identical box
with equal padding, if
original box is damaged,
lost, etc), as received
- I
understand that failure to
ship my rental return in
the same or identical box,
both in type and size from
shipping courier, may
result in additional
S&H fees
- I
understand that I am
responsible for any
additional cost I incur
returning my rental,
including, but not limited
to, additional shipping
fees, packaging materials
(i.e. box, padding, etc.),
gas, parking, etc.
- I
will individually wrap
each microphone and each
piece of equipment in
protective padding, as
received
- I
will NOT wrap the cords
around the mics or combine
cords from different mics,
but will wrap each mic
cord separately in wide
loops and secure, as
received
- I
will follow any included
return instructions, the return
instructions on the FAQ
page and the return
instructions here in these
Terms
& Conditions
- If
for any reason shipping
courier (i.e. FedEx) does
not accept the recycled
packaging from the
original shipment, I will
repackage the equipment
the same way in similar
packaging that I provide
(at my own expense, if
necessary) and I
understand that Nationwide
Karaoke does not reimburse
for any additional packing
materials required
- My
FAILURE to REPACKAGE the
EQUIPMENT AS RECEIVED may
result in me being fined a
MISPACKAGING FEE.
RETURN
SHIPMENT
ON TIME
- As
a RENTER, I AGREE that
it is MY RESPONSIBILITY to
RETURN and SHIP ALL
EQUIPMENT BACK to NATIONWIDE
KARAOKE ON TIME, therefore:
- I
will RETURN and SHIP ALL
EQUIPMENT NO LATER THAN
the MAILING DAY
(MONDAY-SATURDAY)
FOLLOWING MY EVENT DATE
(unless I have
purchased EXTRA DAYS
prior to my event date
from Nationwide Karaoke)
- I
AGREE and UNDERSTAND that
I Must Ship My Return the
MAILING DAY
(MONDAY-SATURDAY)
Following my Event Date
from a STAFFED FEDEX
OFFICE PRINT & SHIP
CENTER FACILITY,
REGARDLESS of the
PROXIMITY of the FEDEX
STAFFED FACILITY
- I
AGREE and UNDERSTAND that
I Must Ship My Return the
MAILING DAY Following my
Event from a STAFFED FEDEX
OFFICE PRINT & SHIP
CENTER, REGARDLESS of
whether or not I can
locate the original FEDEX
RETURN LABEL and that
Nationwide Karaoke does
not provide replacement
labels
- I
AGREE and UNDERSTAND that
I Must Ship My Return the
FEDEX MAILING DAY
(MONDAY-SATURDAY)
Following my Event,
REGARDLESS of whether or
not it is a RECOGNIZED
HOLIDAY, provided FEDEX is
IN SERVICE that day (See
FedEx Holiday Schedule
- Exempt Holidays include
Christmas Day, New Year's
Day, Memorial
Day, Independence
Day, Labor Day,
Thanksgiving)
- I
AGREE and UNDERSTAND that
DELIVERING MY RETURN
PACKAGE to FEDEX AFTER
their LAST PICKUP SHIP
TIME for MY SHIPMENT TYPE
the MAILING DAY following
my event will result in me
being CHARGED a LATE FEE.
- I
AGREE and UNDERSTAND that
FAILURE TO SHIP MY RENTAL
EQUIPMENT ON TIME,
regardless of who I
entrust to do so, WILL
RESULT in me being CHARGED
a LATE FEE.
- I
AGREE to Pay ALL LATE FEES
in FULL and that any and
all late fees may be
deducted from my Deposit
Refund.
- I
AGREE and UNDERSTAND that
my failure to pay any
outstanding late fees may
result in my account being
referred to a collection
agency for which I may
incur additional fees.
- As
a RENTER, I AGREE that the
SHIPPING RECORD provided by
the SHIPPER of the package
(FEDEX, ETC.) will be the
FINAL AUTHORITY to determine
if my package was returned on
time.
SHIP
FROM FEDEX STAFFED FACILITY
- As
a RENTER BY shipping, I
AGREE that it is MY
RESPONSIBILITY to DELIVER MY
RETURN SHIPMENT ON TIME for
SHIPMENT NO LATER THAN the
MAILING DAY FOLLOWING MY
EVENT to an OFFICIAL STAFFED
FEDEX FACILITY and
therefore:
- I
AGREE and UNDERSTAND that
I MUST ship my rental
return from a STAFFED,
FEDEX facility and that I
CANNOT ship my rental
return from an alternate
carrier (i.e. ups, usps,
etc)
- I
AGREE and UNDERSTAND that
I CANNOT and WILL NOT Use
a DROP BOX to Return My
Rental.
- I
will ASK the FEDEX COURIER
to SCAN the RETURN LABEL
on the package immediately
and REQUEST a RECEIPT from
the FEDEX FACILITY as
PROOF the package was
RETURNED ON TIME to the
STAFFED FEDEX location to
SHIP ON TIME from the
STAFFED FEDEX location.
- I
AGREE and UNDERSTAND that
PICK-UP from My Location
is NOT INCLUDED with my
rental and FEDEX is NOT
REQUIRED nor should they
be expected to PICK-UP MY
RETURN SHIPMENT from MY
LOCATION.
- I
AGREE and UNDERSTAND that
DELIVERING MY RETURN
PACKAGE to FEDEX AFTER
their PICKUP TIME for MY
SHIPMENT TYPE the mailing
day following my event
will result in me being
CHARGED a LATE FEE.
- As
a RENTER, I AGREE that the
SHIPPING/TRACKING RECORD
provided by the SHIPPING
COURIER (i.e. FEDEX, etc.)
will be the FINAL AUTHORITY to
determine if my package was
returned on time.
EXTRA
DAYS
- As
a RENTER, I AGREE and
UNDERSTAND that I May Purchase
EXTRA DAYS for My Rental to
Arrive Early and/or to Avoid
LATE FEES and that I Must
Adhere to the Following
Conditions:
- I
AGREE and UNDERSTAND that
EXTRA DAY(S) are
NON-REFUNDABLE and MUST BE
PURCHASED PRIOR to
Nationwide Karaoke SHIPPING
RENTAL EQUIPMENT for the
event
- I
AGREE and UNDERSTAND that if
I Purchase EXTRA DAY(S) the
Equipment Will Thereby be
Reserved for ME and Not
Rented to Another Customer
and therefore I Will Be
Charged for the EXTRA DAY(S)
I Purchase REGARDLESS of
Whether or Not I Use Them
- I
AGREE and UNDERSTAND that if
I Have Any Questions
Regarding EXTRA
DAY(S),
I Will Ask Them PRIOR to
Placing My Order and Once I
Order Extra Days They are
NON-REFUNDABLE
- I
AGREE and UNDERSTAND that
failure to indicate the
DATES of the EXTRA
DAY(S)
I want in my order will
result in my EXTRA
DAY(S)
being added to the end of my
rental period
- I
AGREE and UNDERSTAND that
failure to provide the DATES
for my EXTRA
DAY(S)
in time may result in
additional S&H fees if
my EXTRA
DAY(S)
are prior to my event date
- I
AGREE and UNDERSTAND that I
must indicate the DATES of
my EXTRA
DAY(S)
in writing via EMAIL prior
to my event date if I fail
to indicate the DATES of the
EXTRA
DAY(S)
in my order
PHONE
ORDERS
- As
a RENTER, I AGREE and
UNDERSTAND that any and all
phone orders, whether full
or in part, include a phone
order fee.
PARTIAL
ORDERS
- As
a RENTER, I AGREE and
UNDERSTAND that a rental
will be reserved for me the
moment I place any part of
my order, including partial
orders, and that I will be
responsible for completing
my order on time and that
failure to do so may require
additional shipping and
handling fees and/or a
cancellation fee if I fail
to complete the order in
time to ship on time for my
event date
- A
a RENTER, I AGREE and
UNDERSTAND that if I fail to
complete my rental in one
payment, i.e. multiple
payments, replacement
payments, etc., I will be
responsible for any
non-refundable merchant fees
(i.e. PayPal, etc.) for any
additional payments made
DAMAGE
- As
a RENTER, I AGREE and
UNDERSTAND that any DAMAGE
caused to the rental equipment
while in my care or as a
result of MISPACKAGING is MY
RESPONSIBILITY and that I will
be FINED ACCORDINGLY.
CARD
TAMPERING
- As
a RENTER, I AGREE and
UNDERSTAND that the karaoke
music I receive with my rental
is PROPERTY of NATIONWIDE
KARAOKE and is for the current
RENTAL USE ONLY. Due to
COPYRIGHT VIOLATION, the
UNLAWFUL COPYING of the music
files provided by NATIONWIDE
KARAOKE is STRICTLY PROHIBITED
and any indication of card
tampering and/or file
duplication WILL RESULT IN ME
BEING CHARGED a TAMPERING FEE
and may result in additional
prosecution. I AGREE and
UNDERSTAND that Nationwide
Karaoke has taken measure to
include "trigger alerts" to
notify Nationwide Karaoke when
cards and/or files have been
tampered with. Card tampering
includes, but is not limited
to:
- Ripping
or removing tape from song
cards or song card
port/enclosure
- Removing
song cards from the
single-card karaoke system
- Inserting
song cards in or
accessing song cards
by any device other
than the karaoke
machine provided by
Nationwide Karaoke
- Evidence
of file copying,
transferring and/or
tampering
CLEANING
- As
a RENTER, I AGREE and
UNDERSTAND that it is my
responsibility to keep the
karaoke system clean, as
received, and that a CLEANING
FEE may be deducted from my
deposit for any cleaning
necessary. (SEE
FAQ for instructions on
cleaning the system under
"FEES".)
CANCELLATION
of RESERVATION
- As
a RENTER, I AGREE and
UNDERSTAND
that
the moment I place my
order, whether full or in
part, I am reserving
rental equipment for my
event and therefore I
AGREE and UNDERSTAND that:
- All
rental orders, both
partial and complete
orders, include a
NON-REFUNDABLE $35
Cancellation Fee (plus
payment gateway fees and
S&H fees) if cancelled
for any reason
- If
I fail to complete my
order and pay only part of
the rental fee, I will
still be responsible for
the full cancellation fee
if I choose to cancel my
order for any reason or
fail to complete my order
in time for shipment, as
outlined and agreed in the
Shipping & Handling
section of these Terms
& Conditions
- All
Shipping & Handling
Fees, Including Any
Additional Shipping &
Handling Fees, Re-Routing
Fees, etc. Charged by the
Courier, are
NON-REFUNDABLE
- Canceled
Rentals that have already
shipped to the renter MUST
be shipped for return
IMMEDIATELY upon arrival
the SAME DAY the rental is
received UNOPENED to be
eligible for cancellation
and the official tracking
record of the shipping
courier (typically FedEx)
is
the FINAL authority to
determine the correct time
and date of return
shipment
- All
Processing Fees Charged by
the Payment
Gateway/Merchant Exchange
(i.e. PayPal, Credit Card,
etc.) are NON-REFUNDABLE
- All
Refund Expenses paid by
Nationwide Karaoke are
NON-REFUNDABLE
- I
Agree and Understand that
These Fees Will Be
Subtracted from My Total
Payment if I Decide to
Cancel My Rental for Any
Reason.
PAYMENT
DEPOSIT
REFUND
- MAY TAKE UP TO 3 WEEKS to
PROCESS (or LONGER THROUGHOUT
AND FOLLOWING HOLIDAYS &
PEAK SEASONS)
- As
a RENTER, I AGREE and
UNDERSTAND that, due to
SHIPPING TIME, PROCESSING TIME
and OTHER CUSTOMERS BEING
SERVED, it may take up to 3
WEEKS (or
LONGER THROUGHOUT AND
FOLLOWING HOLIDAYS & PEAK
SEASONS [like CHRISTMAS, NEW
YEAR'S, SUMMER, etc.] and
following other popular
events) for my
DEPOSIT REFUND to be processed
by Nationwide Karaoke FROM THE
BUSINESS DATE (MONDAY-FRIDAY
BEFORE 2p EST) THE RETURNED
EQUIPMENT is RECEIVED for
processing by NATIONWIDE
KARAOKE (so, for example, if
the rental return is delivered
to Nationwide Karaoke after 2p
EST on a Friday it will not be
received for processing until
the following Monday and will
be processed by Nationwide
Karaoke generally within 3
weeks [or longer during peak
seasons] of that business day
with rare exception). As
a RENTER, I AGREE and
UNDERSTAND that after the time
it may take Nationwide Karaoke
to process my rental return,
that it may take even longer
for PayPal, my credit card
company and/or bank to credit
the amount back to my credit
card or account.
Therefore, as a RENTER:
- I
AGREE to be PATIENT and
WAIT AT LEAST 4 WEEKS (or
longer during PEAK SEASONS
and following MAJOR
HOLIDAYS and other popular
events) or more from the
day I SHIP my rental
return before contacting
Nationwide Karaoke
regarding my DEPOSIT
REFUND.
- I
AGREE that LATE FEES,
UNPAID RENTAL FEES,
S&H FEES, DAMAGE FEES,
MERCHANT FEES (Paypal,
etc.) etc. may be DEDUCTED
from my DEPOSIT and that I
will closely read the
refund statement for
details, review these
Terms & Conditions, my
order statement, EMAIL
correspondence and the
shipping courier's
(typically FedEx) tracking
record for more
information.
- I
AGREE and
UNDERSTAND that
ALL NON-REFUNDABLE
MERCHANT FEES
(Paypal, etc.) and
PROCESSING FEES
will be DEDUCTED
from my DEPOSIT
and/or be CHARGED
to my account,
accordingly.
- I
AGREE and UNDERSTAND that
all deposit refund
payments and/or credits
will be refunded via the
merchant exchange (i.e.
PayPal) back to the
original source of payment
(i.e. credit card, debit
card, PayPal account, etc)
whenever possible or to a
PayPal account, if the
original source refund
option is unavailable to
Nationwide Karaoke for any
reason.
EQUIPMENT
- As
a RENTER, I AGREE and
UNDERSTAND that all rental
equipment is and remains the
property of Nationwide
Karaoke and failure to
return the rental equipment,
in addition to forfeiting
the rental deposit, may
result in the equipment
being reported as stolen to
the local authorities and my
account being forwarded to a
creditor for recovery of the
equipment itself along with
any losses and/or damages.
OTHER
REFUNDS
- As
a RENTER, I AGREE with and
UNDERSTAND the following:
RENTAL
REFUNDS: We offer
refunds based on
system performance
and timely
delivery and NOT
personal
preference, human
error nor
equipment not
being used. The
following Rental
Refund policy is
based on the
expectation that
the rental
equipment should
operate as
promised and
arrive in time for
the event as
verified by the
respective
shipping courier,
if sent by
shipping.
ALL REFUND
REQUESTS OR
NON-FUNCTION
CLAIMS MUST BE
SUBMITTED BY PHONE
AND BY
EMAIL IMMEDIATELY.
IMPORTANT:
PHONE IS
NOT
ENOUGH. THERE
MUST BE A
WRITTEN EMAIL
RECORD to
VERIFY
COMMUNICATION.
- We
individually
inspect each
piece of
equipment and
literally
triple test it
before it is
sent out to
insure it is
fully
operational
and again when
it is
returned. In
the event you
receive
equipment that
does not work
properly we
will gladly
send you a
replacement or
provide an
alternative in
time for the
event ONLY IF
YOU NOTIFY US
IMMEDIATELY by
BOTH PHONE AND
EMAIL
(THROUGH OUR
CONTACT PAGE).
We typically
send the
equipment to
arrive NO
LATER than the
business day
prior to the
event date so
you have time
to inspect it
and contact us
if you have
any concerns.
YOU
MUST TEST ALL
EQUIPMENT
IMMEDIATELY
and CONTACT US
by BOTH PHONE
AND
EMAIL
(THROUGH OUR
CONTACT PAGE)
by 5pEST the
same day you
receive the
equipment if
you have any
concerns. Any
non-functional
equipment must
be shipped
back to us the
SAME DAY IT IS
RECEIVED if
received
BEFORE the
EVENT DATE and
WITHIN 2 HOURS
OF RECEIVING
THE EQUIPMENT
if received ON
the EVENT
DATE, as
evidenced by
the shipment
record.
- If
the rental
equipment works
when received, but
ceases to function
properly during
you event, we will
refund 50% of the
rental fee for
that piece of
equipment. Again,
all equipment must
still be returned
on time. Any late
fees will still
apply. Upon
inspection and
verification of
equipment failure
and confirmation
that there was no
human error or
mistreatment to
the equipment, we
will refund 50% of
the rental fee for
that piece of
equipment minus
shipping and
merchant exchange
fees.
- We
always ship on time,
guaranteed express
delivery. We will
generally ship the
rental equipment to
arrive the business
day before the
event. In rare cases
(high volume
seasons, etc.), we
may need to ship the
rental to arrive the
day of the event. If
we fail to notify
you by phone or
EMAIL that we are
unable to ship the
rental equipment in
time to arrive by
the event date, we
will refund the
entire payment 100%
and give you a 50%
discount off the
standard karaoke
machine rental
package the next
time you rent with
us. (Additional
music, additional
equipment rental,
S&H and fees not
included in
discount.)
- If
any equipment is
missing from the
order, we will
overnight a
replacement, provide
an alternative
solution and/or
refund that portion
of the order.
- We
do not give
refunds for
equipment that
works as
advertised but
for whatever
reason the
client is
unable to
operate, does
not prefer or
does not use.
Our systems
are very easy
to use and we
include easy
to follow
instructions.
We are also
available to
answer any
questions you
may have
regarding
operation
during normal
business
hours,
Monday-Friday,
and on
emergency call
during the
weekend. It is
YOUR
RESPONSIBILITY
to test the
rental
equipment and
learn how to
use it as soon
as you receive
it and not
wait until the
time of the
event. Our
karaoke
systems are
designed to
serve a wide
variety of
people and
situations
and, apart
from available
song requests,
cannot be
specially
catered to fit
the
preferences of
each
individual or
group.
- Rental
Fees, Special
Song Requests
and
Collections,
Rental
Preparation
Services,
Shipping &
Handling Fees
and Merchant
Fees are
separate.
Unless
otherwise
specified in
this
agreement,
Special Song
Requests and
Collections,
Rental
Preparation
Services,
Shipping &
Handling Fees
and Merchant
Fees are
NON-REFUNDABLE.
FREE
SONG COLLECTION PROMOTION
(WHEN AVAILABLE)
- As
a REPEAT RENTER, I
UNDERSTAND and
AGREE that the
Free Song Collection
promotion is for
REPEAT CUSTOMERS ONLY
whose account is in
GOOD STANDING, is not
guaranteed, is subject
to change at any time
and includes the
following
restrictions:
- As
a Repeat Renter, I
agree and understand
that I must send
Nationwide Karaoke a
separate
EMAIL
following the
placement of my
order listing the
desired standard
karaoke collection
and requesting the
song collection
credit
- As
a Repeat Renter, I
agree and understand
The song collection
credit is based on
and will only be
applied to the
actual cost paid by
me and or actual
value as determined
by Nationwide
Karaoke for the
least expensive
collection rented
including Bulk
collections
- As
a Repeat Renter, I
agree and understand
that Featured song
collections are NOT
included in this
promotion and that I
will not receive a
song collection
credit for any
Featured song
collections
- As
a Repeat Renter, I
understand that the
song collection
credit is solely
determined by
Nationwide Karaoke
and that Nationwide
Karaoke is not
obligated to refund
me the song
collection credit
- If
the rental equipment
is returned late,
damaged or requires
maintenance,
additional cleaning,
etc. or in any way
is in violation of
these Terms &
Conditions, I
understand that I
forfeit my right to
any song collection
credit and will not
receive one
- As
a Repeat Renter, I
agree and understand
that in order to be
eligible for the
song collection
credit my rental
account must be
deemed in "good
standing" as solely
determined by
Nationwide Karaoke
with no outstanding
balance owed and no
Terms &
Conditions
violations
- The
return song
collection credit
cannot be applied in
any other way or for
any other purpose,
it has no separate
or additional
monetary value and
can only be applied
in accordance with
these Terms &
Conditions and as
determined by
Nationwide Karaoke
- i
understand that the
song collection credit
is not guaranteed,
that Nationwide
Karaoke is not
obligated to provide
the song collection
credit and that
Nationwide Karaoke may
choose to cancel or
refuse to pay the song
collection credit at
any time and for any
reason as deemed
necessary by
Nationwide Karaoke
RETURN SHIPPING CREDIT
PROMOTION (WHEN AVAILABLE)
- As
a RENTER, I
AGREE that the
Return Shipping Credit
promotion is not
guaranteed, is subject
to change at any time
and includes the
following restrictions:
- As
the Renter, I must
rent 3 or more karaoke
music collections to
be eligible to receive
a return shipping
credit
- As
the Renter, I agree
that I must send
Nationwide Karaoke a
separate EMAIL
following the
placement of my order
requesting the
shipping credit
- The
return shipping credit
is based on the actual
shipping costs
Nationwide Karaoke
paid for me, the
renter, to use the
included return
shipping label to ship
Nationwide Karaoke's
rental equipment to
Nationwide Karaoke
- As
the Renter, I
understand that the
return shipping credit
amount is solely
determined by
Nationwide Karaoke and
that Nationwide
Karaoke is not
responsible for any
additional return
shipping related costs
I incur, including,
but not limited to:
gas and travel costs,
packaging costs,
additional shipping
fees, etc.
- The
return shipping credit
is only valid if the
included return
shipping label is used
to return Nationwide
Karaoke's rental
equipment and only for
the cost of using that
return label, as
calculated by
Nationwide Karaoke,
and is NOT valid for
any other return
shipment method
- As
the Renter, I am
responsible to secure
the return shipment
label received with my
rental and understand
that it cannot be
replaced if lost or
misplaced and that I
will not receive the
return shipping credit
if the original
included return
shipping label is not
used to return the
rental equipment
- If
the rental equipment
is returned late,
damaged or requires
maintenance,
additional cleaning,
etc., I understand
that I forfeit my
right to a return
shipping credit and
will not receive one
- The
return shipping credit
cannot be applied in
any other way or for
any other purpose, it
has no separate or
additional monetary
value and can only be
applied in accordance
with these Terms &
Conditions and as
determined by
Nationwide Karaoke
- i
understand that the
return shipping credit
is not guaranteed, that
Nationwide Karaoke is
not obligated to provide
the return shipping
credit and that
Nationwide Karaoke may
choose to cancel or
refuse to pay the return
shipping credit at any
time and for any reason
as deemed necessary by
Nationwide Karaoke
ADDITIONAL
FEES
As
a RENTER, I AGREE and
UNDERSTAND that
additional fees may apply to
my order and will be
deducted from my deposit or
charged to my account when
my deposit is insufficient
to the cover the fees owed.
These fees may include but
are not limited to:
SHIPPING
FEES:
As
a RENTER, I AGREE and
UNDERSTAND that, if I fail
to select the correct
shipping amount with my
order or if faster
shipping is required to
arrive the business day
before my event and/or on
time for my event, the
SHIPPING & HANDLING
BALANCE will be DEDUCTED
from my DEPOSIT REFUND,
accordingly:
In
addition to the basic
round-trip shipping fee
for 3 day delivery, the
following minimum upgrade
balances will be charged
when required:
2 Day Delivery: $5
Overnight Delivery: $25
S&H will automatically
be upgraded when required
and the balance charged or
deducted, accordingly. The
actual amount may be
greater based on the
delivery location. See
"Shipping & Handling"
above.
As
a RENTER, I AGREE and
UNDERSTAND that if my
order requires a SATURDAY
DELIVERY that FedEx
automatically upgrades the
delivery to Priority
Delivery and adds a
Saturday Delivery fee that
will both be DEDUCTED from
my DEPOSIT REFUND,
accordingly.
CANCELLATION/RESERVATION
FEE: $35 (+ All Payment
Gateway Fees + All S&H
Fees Charged by the
Courier)
LATE
FEE: $35/Day, $45/Day
(During Holiday and High
Volume Seasons: May, June,
July, August, October,
December)
MISPACKAGING
FEE: $35
DAMAGE/REPLACEMENT
FEE: $25-$125 Duet
Microphone, $250 Main
Microphone/Karaoke System,
$200 Song Card, RCA
extension cable $20, RCA
coupler(s) $5
RESCHEDULING
FEE: $15
RUSH
FEE: $25
PHONE
ORDER FEE: $5
CARD
TAMPERING FEE: Varies (See
"CARD TAMPERING" section
in these Terms &
Condtiions)
NON-REFUNDABLE
MERCHANT GATEWAY FEES
(i.e. PayPal, Credit
Cards, etc): Varies (as
described within these
Terms & Conditions)
SERVICE
FEES: Varies
JURISDICTION
As a RENTER, I AGREE and
UNDERSTAND that the jurisdiction
for all transactions made with
Nationwide Karaoke shall be
governed and decided within the
state of Florida if and when
they are not already governed
and decided by the authoritative
entities directly involved with
the transactions (i.e. credit
card providers, PayPal, etc.).
COMMUNICATION
As a RENTER,
I AGREE and
UNDERSTAND that the
EMAIL address
provided in my order
will be considered
the official EMAIL
address for
communication
regarding my order
and that I am
responsible for
checking this EMAIL
address regularly
and making sure
Nationwide Karaoke
can communicate with
me through this
EMAIL address by
replying to all
EMAILs received
regarding my rental.
As
a RENTER, I AGREE
and UNDERSTAND that
I must send notice
of any rental
updates or changes
needed and/or any
rental concerns to
Nationwide Karaoke
via EMAIL through
the Nationwide
Karaoke contact page
and that I must
reply by EMAIL
directly to EMAIL
correspondence from
Nationwide Karaoke,
in addition to any
voice shipping
messages I may
choose to leave, so
that there is a
written record of
communication.
As a RENTER, I
AGREE and
UNDERSTAND
that, in the case of
rental
updates,
changes and/or
concerns
and for post-rental
communication,
Nationwide Karaoke
will conduct
communication via
EMAIL so that there
is a written record
of communication and
I will make sure
that Nationwide
Karaoke has my
correct EMAIL
address and that the
Nationwide Karaoke
EMAIL is not blocked
by my EMAIL account
so that
communication can
take place.
As
a RENTER, I
AGREE and
UNDERSTAND
that
Nationwide
Karaoke will
not be held
responsible if
I fail to
communicate
via EMAIL or
fail to
receive EMAIL
communication
from
Nationwide
Karaoke and
will therefore
confirm that
communication
has been
received and
can be
received.
AGREEMENT
UPDATES
As a RENTER, I
AGREE and UNDERSTAND that
this agreement is subject
to change at any time and
that I will be bound to it
accordingly.
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